Indoor Water Management

Commercial water leak detection that closes the valve.

Indoor water fails the same way irrigation does — quietly, and for a long time. A riser weeps, a vacant unit floods, a cooling tower runs away. Nobody is standing there, so it runs until it comes through a ceiling.

The difference is what the gap costs you. Outside, it's water. Inside, it's damage, claims, deductibles and displaced tenants.

We watch the building continuously — and where a valve is installed, the water stops automatically when a threshold is breached. Not when someone answers the phone.

Capability

Automatic shutoffYes
Remote shutoffYes
Alert escalation24/7
SWS team hours7am – 11pm

We are not a 24-hour staffed monitoring centre. The valve doesn't need us to be.

Detect · Control · Respond

Detection without control is just an alert.

01
Automatic

Shutoff on threshold

The valve closes on its own when flow thresholds are breached. No human in the loop. A 3am failure stops the water at 3am.

02
Remote

Shutoff on command

Your team or ours can close a valve from the dashboard — for planned work, a suspected fault, or a vacant unit.

03
Detection

Monitoring & alerting

Continuous sensor and flow monitoring against your building's learned baseline, where a valve isn't appropriate.

What our monitoring actually is

We'd rather tell you plainly than let you find out during an incident.

  • Automatic shutoff runs 24 hours a day. It does not depend on anyone being awake.
  • Alerts escalate 24/7, automatically, through the contact chain you define — your on-call person is notified at any hour.
  • Our team engages from 7am to 11pm. We are not a 24-hour staffed monitoring centre, and we won't tell you we are. Between 11pm and 7am, the automation and your contact chain carry the event.
  • Every event closes with a written record — what happened, what it cost, how it was resolved.

What happens when there is a flood or leak


A leak event isn't an outage — it's a sequence. Detection, triage, intervention, response, documentation. Here's the sequence as it actually runs.

i
T + 0 sec

Detect

Wireless sensor registers abnormal flow rate or moisture. Signal sent within 8 seconds.

Hardware · Tech
ii
T + 30 sec

Triage

SMART operations confirms the event is real, not a known scheduled event or nuisance signal.

SWS Water Management Team
iii
T + 2 min

Stop

Property contacts notified by call or text. Operator stops water flow. If a shut off valve is triggered it will stop water flow automatically.

SWS + property
v
T + 24 hr

Document

Water use reporting - documenting leak size, and amount of water loss averted.

SMART operations
Leak detection FAQ

Commercial water leak detection — answered plainly.

What is commercial water leak detection?

Commercial water leak detection uses sensors and flow monitoring to identify water escaping a building's plumbing before it causes damage. The important distinction is between reactive detection — a plumber locating a leak you already suspect — and continuous monitoring, where sensors watch the building and flag anomalies nobody has noticed yet. The expensive commercial losses are rarely dramatic bursts; they are slow leaks that ran for weeks in a mechanical room, a riser, or a vacant unit.

Do you offer automatic water shutoff?

Yes. We install automatic shutoff valves that close on threshold without human intervention, so a failure at 3am stops the water at 3am. We also support remote shutoff triggered from the dashboard by your team or ours, and detection-and-alerting only where a valve is not appropriate. Fire mains and sprinkler systems are excluded from automatic shutoff by design, for life safety.

Is your monitoring 24/7?

Partly, and we would rather be precise than let you discover the detail during an incident. Automatic shutoff operates 24 hours a day and does not depend on anyone being awake. Alerts escalate automatically, at any hour, through the contact chain you define. Our own team engages between 7am and 11pm. We are not a 24-hour staffed monitoring centre and we do not claim to be — between 11pm and 7am, the automation and your contact chain carry the event.

How is this different from calling a plumber?

A plumber's leak detection service is reactive: you suspect a leak, and they locate it with acoustic or thermal equipment. Monitoring is proactive: the building is watched continuously and we are alerted to leaks nobody knows about yet. Detection finds a leak. Monitoring prevents the loss. Most commercial water damage would have been caught by monitoring long before it became a claim.

Where do you install sensors?

At the points where commercial buildings actually fail: mechanical rooms, risers, cooling towers, water heaters, washroom stacks, and vacant units. Placement follows the building's risk profile rather than a standard package — a high-rise residential tower with stacked risers has a very different failure pattern from an industrial site with high-volume process water.

Will this reduce our insurance costs?

Water damage is a major source of commercial property claims, and insurers increasingly recognize active monitoring and automatic shutoff as risk-reduction measures. Whether it affects your premium or deductible depends on your carrier and asset type, so speak with your broker. What we commit to is documentation: every event closes with a written record of what happened, what it cost, and how it was resolved — which is what insurers and ownership ask for at renewal.

Do you monitor irrigation as well as indoor water?

Yes, and almost no contractor in this market does both. An irrigation system is a cross-connection into the building's potable supply — an indoor-only vendor treats it as out of scope, and a sprinkler contractor monitors nothing at all. It falls between the two, which is exactly where expensive failures hide.

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A site visit and written quote are free across our service area. A coordinator will get back to you the same business day to confirm scope and schedule the visit.

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For active repairs, urgent failures, or properties needing fast turnaround — calling is the fastest way to get on the schedule.

Direct line 888.444.1530
Office hours Mon–Fri · 9am–5pm ET